What type of information do you collect?
We collect only such Data as is necessary to provide you with the best possible service.
We may collect the following information from you, either by you filling in forms on our website, by phone, email, or in writing:
• Your full name
• Your home address including Postcode
• Your telephone number
• Your mobile number
• Your email address
• Names of all guests in your party
• Ages of guests in your party
• Bank sort code and account number, for the sole purpose for and of the return of any security deposit (if payment has not been made through the third party secure booking system.)
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
How do you collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why do you collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
To respond to your initial enquiry & provide you with any information you have requested.
• To administer your booking and send you emails with information relating to your stay.
• So that we can contact you in case of emergency.
• To contact you after your stay in order to obtain valuable guest feedback, which enables us to improve our services to customers.
• We may periodically send out promotional email about new services, special offers or news about local events which we think you may find interesting to the email address you have provided.
• Returns of the security deposit by bank transfer. Once payment is made, your bank account number and sort code are securely destroyed.
• To comply with any applicable laws and regulations.
How do you store, use, share and disclose your site visitors' personal information?
Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our online booking service and its service providers.
We are committed to ensuring that your Data is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected only.
How do you communicate with your site visitors?
We may contact you to notify you regarding your booking, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your need, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
To also enable us to monitor the usage of our website and the success of our marketing, we also use Google Analytics, which uses a variety of cookies. These are used to track visitors and collect information about how visitors use our site, e.g which pages are visited, how long was a page viewed for, which pages are the most popular, where visitors have come to the site from (direct, a google link, Facebook link etc), as well as your general location. This information is anonymous and does not identify you in any way.
Links to other websites
Our website contains links to other websites of interest. However, once you have used these links to leave our site you should be aware that we do not have any control over that other website, these websites have their own privacy policies and therefore, we do not accept any responsibility or liability for the protection and privacy of any information which you provide whilst visiting such. Please check their policies before you submit any personal data to these websites.
How can your site visitors withdraw their consent?
If you don’t want us to process your data anymore or if you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us please contact us at or mail to: Somerleyton Meadows, St.Margaret's House, St.Olaves Road, Herringfleet, NR32 5QS.