Booking Terms & Conditions
CONTRACT OF HIRE
The contract of hire will be between the owners of
Somerleyton Meadows, referred to as ‘us’ or ‘we’ or ‘our’ and the person making the booking and all members of the booking/holiday party, referred to as ‘you’ or ‘your’ in the following booking conditions.
PAYMENT
Payment can be made using all major debit / credit cards, bank transfer or PayPal.
Full payment is required at the time of booking for guests staying in The Somerley Suite or Hideway Hut & Hot Tub.
For bookings made for the whole of Somerleyton Meadows/ Somerley House, a 50% deposit will be required at the time of booking. Balance payment will be required no less than 30 days prior to your arrival.
SECURITY/DAMAGE DEPOSIT
A refundable security/damage deposit is required at the time of booking per accommodation booked. This will be returned to you upon departure, once we have inspected for stains, loss, breakages or damages and the property is left in a clean, tidy condition. Deductions to cover costs for damage, breakages, excess cleaning and any other issues shall be deducted from your security deposit. We reserve the right to charge any additional fees, that may be more than the security deposit, to cover our costs.
GUEST REGISTER
Your booking is not valid until the Guest Registration form has been completed and returned to us.
All guests in the property must only be those named in advance on the booking registration form.
VISITORS
If you are planning to have additional day visitors that are not named on your guest register, permission must be sought in advance and in writing from us. This is for both insurance and security purposes. Visitors are not permitted to stay overnight. Visitors must be off-site by no later than 9pm and do not form part of your booking contract.
If unapproved guest/visitor numbers are violated - you forfeit your security deposit and an excess for each additional guest or visitor shall be charged at £150 per person per day/ night.
Should we discover that maximum approved guest rules have been breached while you are still staying at the property – we reserve the right to ask you to vacate the property immediately. You shall forfeit your security deposit and no refund for the remainder of your stay shall be given.
​NUMBER IN PARTY
Under no circumstances may more people occupy the property than stated below:
Somerley Suite - 2 guests.
The Hideaway Shepherds Hut - 2 Guests.
Somerley House - 8 Guests.
Somerley House + Hut - 10 Guests
​ARRIVAL AND DEPARTURE TIMES
To ensure there is sufficient time to clean and prepare your accommodation, arrival time is after 3pm.
On the day of departure, please vacate the property by 10am. Should you wish to arrive earlier or leave slightly later than these times, you must please request this at the time of booking.
​SMOKING & NAKED FLAMES
Smoking, including the use of e-cigarettes, vaporizers is STRICTLY FORBIDDEN within any of the holiday
accommodation.
If we discover that the accommodation has been smoked in, we reserve the right to charge £250 for the excess cleaning and maintenance required to restore to a non-smoking property.
Naked flames such as candles are strictly prohibited.
LIMITATIONS
The Shepherds Hut & Somerley Suite are offered on a strict B&B basis only. Self-Catering is strictly prohibited.
THE RENTAL PROPERTY
Is only to be used for the purpose of the holiday during the period booked and not for any other purpose or period of time.
CCTV/ SECURITY
The driveway, backdoor and front doors are covered by CCTV cameras that continuously monitor and record for security purposes. Footage may be reviewed for violations of maximum guest / visitor rules. If no violations are found then all footage recorded during your stay is deleted.
ELECTRICITY/HEATING
Electricity and heating are included in the rental, unless otherwise stated. We want to do our part for the
environment, and we encourage guests to do likewise, so we do ask that lights/appliances are switched off when not in use or required. We reserve the right to charge for excessive energy use – which may be deducted from your security deposit.
EV CHARGING
We do not have an EV charging point at the property.
The charging of EV’s is strictly prohibited unless written confirmation is given by us in advance.
​LINEN
Bed linen, duvets and pillows are included in the price of the rental.
Towels (1 hand/1 bath) are included per person, but we do ask you to bring your own beach towels. A laundry service is available for an extra charge.
WI-FI
Apart from the Hut - Unlimited Wi-Fi is provided free of charge. Whilst every effort is made to ensure continuity of the WIFI service, we cannot, and are not held responsible for the speed, service or connection you may receive during your stay, and are not held responsible for disconnection due to planned maintenance by the network provider or other reasons beyond our control.
You are requested that your usage of the WIFI is for general surfing. Some websites/applications can use a lot of bandwidth, therefore slowing down the service. Please be respectful with your usage and do not use high resolution streaming.
You must use the service responsibly and must not download any illegal content, or anything that can harm our network.
​KEYS
The key to the property will be handed over to you upon arrival/ check in. Please ensure all keys are
returned prior to departure/ check out.
Lost keys shall be charged for.
​
CARE OF PROPERTY
You are responsible for taking all reasonable care of the property and leaving it in a clean and tidy
condition at the end of your hire agreement. Please do not move any furniture, fixtures or fittings or change any settings on appliances, heating or WI-FI controls.
Guests are also asked to give consideration in respect of noise and to other guests in accommodation within the site.
You must not use the property for any parties or gatherings or dangerous, offensive, noxious,
immoral activities or carry on there any act that may be a nuisance or annoyance to other guests and/or other neighbouring properties. If this happens, you will be asked to leave with immediate effect and you will forfeit your security deposit and forgo any refund due on the remainder of your stay.
​​
​​DAMAGES
You are legally responsible for any loss or damage to the property (reasonable wear and tear excluded) and all damages and breakages must be notified to us during and before the end of your rental period. We understand that the odd plate or glass can break and these types of minor damage or breakage may not be charged for, but we do reserve the right to charge for extra/specialist cleaning, replacement or repair cost. Keys not returned on departure will also be charged for via the security/damage deposit.
​
USE OF THE HOT TUB
If your booking includes the use of the hot tub, full
instructions will be made available. The hot tub must only be used by responsible adults and has a maximum occupancy of 4 persons at any time. You are permitted to use the hot tub between the hours of 10am -10pm only.
Children under 16 are strictly prohibited.
​
RIGHT OF ENTRY
You must allow the owners and/or their agents reasonable access to the property at all reasonable times for the purpose of cleaning, bed make-up, maintenance and repairs that are deemed necessary to the property, or equipment, such as plumbing, gardening, electrical works and gardening.
​LIABILITY
The use of the accommodation and its associated
facilities are entirely at the user’s risk and no liability can be accepted for death, injury, and loss or damage to users or their belongings including vehicles, bicycles, motor cycles, boats etc. The owners shall not be liable to you or any other member of your booking party for any loss or damage to you or your property however caused. Vehicles of any kind are left in the parking area at your own risk, as are any valuables left at your own risk in the vehicle or in the property.
​LOST PROPERTY
Should you leave something behind, please let us know as soon as possible and we will do what we can to find the item, however should it not be found, or if it is found damaged, we are not liable. Should you wish for the item to be returned, we can arrange this. Return postage costs have to be covered by you.
COMPLAINTS
We make every effort to make sure that you have an enjoyable stay. However, if there are any problems that arise during your stay, you must notify us as soon as possible so that we can endeavor to put the matter right and take any remedial action if required. If you are not satisfied with the resolution to your complaint, please notify us in writing, or by email as soon as possible during your stay. Complaints will not be accepted once your hire agreement has ended and no correspondence will be entered into as we are unable to investigate your complaint effectively.
DATA PROTECTION
We will only retain your personal data for as long as necessary to fulfill the purpose we collected it for, in relation to your booking or enquiry, marketing activities, and satisfying any legal, accounting, or reporting requirements. We are required to keep basic information about our customers (including contact, identity, financial and transaction data) for six years after the end of the tax year in which they cease being customers or clients, for tax purposes.
We may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, to help improve our service and what we offer. Anonymised data may be used indefinitely without further notice to you (it cannot be linked back to you). We will process your financial data, such as a bank account number, sort code, credit or debit card details for the sole purpose of processing payment.
Your details will not be sold to any third party. Your details will not be passed onto any third party, apart from the time that the property and the cottages/business are sold, and are passed to the new owner, and you are a past or future customer with us, unless you have previously notified us that you wish to no longer be contacted by us, by post, email, or phone.
HOLIDAY EXTRAS
THE INFORMATION BELOW IS FOR THE BOOKING & TERMS OF USE FOR GUESTS WHO WISH TO BOOK ANY OF OUR HOLIDAY EXTRAS:
Due to high demand and limited availability - the booking of our holiday extras (Picnic Hampers, Massage Therapies, Afternoon Tea and Cycle Hire) must be made in advance: All ‘holiday extras’ must be paid for in full at the time of booking. You shall receive a
separate invoice via email which must be paid on or by the due date on the invoice.
Failure to make full payment within the time frames requested means we will cancel your booking.
Once you have paid for your ‘holiday extras’ booking, no refunds can be given. Even if you decide you no longer require it.
If we have to cancel your ‘holiday extras’ booking and are unable to offer you a suitable alternative date/ option due to reasons beyond our control –you shall receive a full refund.
If you would like to change the date/ time/ choice of your holiday extra(s) please notify us immediately and we will try our best to accommodate your request but is not guaranteed. In which case no refund can be given.
PICNIC HAMPERS
If you would like to request one of the Picnic Hampers while you are staying with us -we require a minimum of at least 48 hour’s notice to ensure we can fulfill your
order. We reserve the right to change the contents of any of the hampers if specific items are unavailable – these will be replaced with an alternative ‘like for like’ product of similar value. ALLERGIES: We cannot guarantee that any of the products in the hampers are suitable for allergy sufferers. We will not be held liable for any allergy related issues. It is the responsibility of the consumer to read the product labels of the hampers contents to ensure they are suitable.
MASSAGE TREATMENTS
Massage therapies are not suitable for children or pregnant women or those with underlying health conditions. It is your responsibility to discuss any health issues and concerns with the therapist prior to treatment. If in doubt, please consult your doctor prior to booking. Refunds cannot be given to guests who book treatments who have prior knowledge of conditions that may prevent treatment.
If we need to cancel your booking due to reasons beyond our control we shall inform you as soon as possible and offer an alternative date/times or full refund. ​
CYCLE HIRE
If you require cycle hire we require at least 3 days notice. It is your responsibility to ensure the security of the bike(s) at all times. If your hire bike gets lost or stolen or damaged (excludes punctures) you may be liable to pay an additional fee of £100. Please ensure all users are proficient cyclists. All the hire bikes are serviced and checked prior to delivery to your accommodation. We accept no liability for injuries or deaths caused when using the hire bikes.
If we have to cancel your booking due to issue beyond our control - you shall be notified as soon as possible and offered an alternative or full refund.
AFTERNOON TEA
For Afternoon Tea bookings we require at least 3 days notice.
If we have to cancel your booking due to issue beyond our control - you shall be notified as soon as possible and offered an alternative or full refund.